REFUND AND RETURNS POLICY

At Warm Sale, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If you are not entirely satisfied with your order, we offer a transparent, customer-friendly return and refund process in full compliance with Google Merchant Center (GMC) and Bing Ads policies.

1. 30-DAY RETURN WINDOW

We offer a 30-day return policy. You have 30 calendar days from the date your package was delivered to request a return or exchange for an eligible product.

2. NO HIDDEN FEES (TRANSPARENT POLICY)

We strictly enforce a fair and completely transparent refund policy with NO HIDDEN COSTS:

3. RETURN ELIGIBILITY CONDITIONS

To be eligible for a successful return and full refund, your item must meet the following criteria:

• The item must be unused, uninstalled, and in the same condition that you received it.

• The item must be in its original packaging, including all hardware, components, assembly manuals, and accessories.

• Proof of purchase (order number or purchase confirmation email) is required.

4. HOW TO INITIATE A RETURN

1. Submit Request: Contact our support team at support@warmsale.com within 30 days of delivery. Please include your order number, reason for return, and photo/video evidence if the item is damaged or defective.

2. Receive Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the exact U.S. return warehouse address.

3. Ship the Item: Securely pack the product in its original box and send it to our designated U.S. warehouse using a trackable shipping carrier.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged during transit, defective, or if you receive the wrong product, please notify us immediately at support@warmsale.com within 48 hours of receipt.

For verified damaged or incorrect items, we will provide a prepaid return shipping label at no cost to you and immediately send a replacement or process a 100% full refund.

6. REFUND PROCESS & TIMELINE

• Warehouse Inspection: Once your returned package arrives at our U.S. fulfillment facility, our team will inspect the item within 1 – 3 business days.

• Refund Issuance: Upon approval, your refund will automatically be processed back to your original payment method (Visa or Mastercard).

• Posting Time: Refunds typically take 3 – 5 business days to reflect on your bank or credit card statement, depending on your card provider’s processing speeds.

7. ORDER CANCELLATIONS

Orders can be canceled for a 100% full refund before the package enters warehouse dispatch. If you wish to cancel an order, please email support@warmsale.com within 2 hours of placing your order. Once an order has shipped, it cannot be canceled mid-transit but can be returned following our standard 30-day return procedure after delivery.

8. CONTACT INFORMATION FOR RETURNS

If you have any questions regarding our return process or need assistance submitting a return request, please contact our customer care team:

• Brand Name: Warm Sale

• Customer Support Email: support@warmsale.com

• Phone Number: +1 (775) 813-8800

• Business Address: No. 43, Group 4, Liangzhuang Village, Guhe Town, Funing County, Yancheng City, Jiangsu Province

• U.S. Fulfillment & Return Center: 3300 NW 110 Street, Miami, FL 33167

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)