SHIPPING POLICY

At Warm Sale, we strive to deliver your products quickly, safely, and seamlessly. We are proud to offer 100% Free Ground Shipping on all orders across our contiguous U.S. service area. All orders are processed and fulfilled through our standard logistics network, utilizing our local U.S. warehouse storage and dispatch operations to ensure smooth order handling and timely delivery to your doorstep.

1. SHIPPING COVERAGE & DESTINATIONS

• Service Area: We currently process and ship orders exclusively to addresses within the Contiguous United States (Lower 48 states).

• Restricted Areas: At this time, we do not ship to P.O. Boxes, APO/FPO military bases, U.S. Territories (such as Puerto Rico, Guam, U.S. Virgin Islands), or international addresses outside the United States.

2. SHIPPING RATES & FEES

• Free Shipping: We offer FREE Standard Shipping on ALL orders, with no minimum purchase requirement and no hidden checkout fees.

3. ORDER PROCESSING & ESTIMATED DELIVERY TIMES

All orders are shipped directly from our U.S. fulfillment facilities. The total estimated delivery time consists of handling time and transit time:

• Order Cut-Off Time: 5:00 PM (EST), Monday through Friday. Orders placed after 5:00 PM EST will begin processing on the following business day.

• Business Days: Handling and shipping operations take place Monday through Friday (excluding federal holidays).

4. ORDER TRACKING

Once your package is packed and handed over to our shipping carrier (such as FedEx, UPS, or USPS), you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct link to track your order.

Please allow 24 – 48 hours for tracking details to update in the carrier’s system after receiving your tracking code.

5. TAXES, DUTIES & CUSTOMS

Because all orders delivered to your address are dispatched locally from our U.S. warehouse network:

• No Extra Customs Fees: Customers in the U.S. will never be charged any hidden import duties, customs tariffs, or clearance fees upon delivery.

• Sales Tax: Applicable state sales tax will be calculated and displayed clearly during checkout where required by law.

6. DELAYS, LOST, OR DAMAGED PACKAGES

• Shipping Delays: While we make every effort to deliver your items within the specified timeframe, transit times may occasionally be affected by severe weather, carrier bottlenecks, or peak holiday volumes.

• Damaged Items: If your package arrives with visible physical damage, please take clear photos of the damaged box and product immediately, and contact our support team at support@warmsale.com within 48 hours of receipt so we can promptly dispatch a replacement.

• Lost Packages: If your tracking code indicates your package was “Delivered” but you have not received it, please check around your property, verify with household members, and wait 24 hours. If it remains missing, contact us for support.

7. ADDRESS ACCURACY & CHANGES

Please double-check your shipping address prior to completing checkout. We process orders rapidly; therefore, address modification requests must be submitted within 2 hours of placing your order by emailing support@warmsale.com. Once an order has entered processing or dispatch, the delivery address cannot be changed.

8. CONTACT INFORMATION

If you have any questions regarding your order tracking, shipping status, or delivery terms, please reach out to our customer care team:

• Brand Name: Warm Sale

• Customer Support Email: support@warmsale.com

• Phone Number: +1 (775) 813-8800

• Business Address: No. 43, Group 4, Liangzhuang Village, Guhe Town, Funing County, Yancheng City, Jiangsu Province

• U.S. Fulfillment & Return Center: 3300 NW 110 Street, Miami, FL 33167

• Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)